Privacy Policy

Effective date: May 24, 2026

This Privacy Policy explains how 4Q Life Sciences ("4Q Life Sciences," "we," "our," or "us") collects, uses, stores, shares, and protects information when you visit our website, contact us, request quotations, place orders, use our services, or interact with us as a customer, supplier, distributor, researcher, laboratory, or business partner.

4Q Life Sciences is a life science company specializing in the production and supply of laboratory reagents for cell culture, molecular and cellular biology workflows, and general laboratory investigations.

1. Information We Collect

We may collect personal, business, technical, and transactional information that you provide directly to us or that is generated through your use of our website and services.

Information you provide may include:

Name, job title, institution, company, department, and laboratory affiliation.
Email address, phone number, billing address, shipping address, and other contact details.
Account login information, where accounts are available.
Product inquiries, quotation requests, purchase orders, order details, payment references, and support requests.
Technical questions, product feedback, protocol information, application details, sample context, or laboratory requirements that you choose to share.
Communications with our team, including emails, forms, calls, and messages.

Information collected automatically may include:

IP address, browser type, device type, operating system, pages visited, referring pages, access times, and general location inferred from technical data.
Cookie and similar technology data used for website functionality, analytics, security, and preference management.

2. How We Use Information

We use information for legitimate business, scientific, operational, compliance, and customer support purposes, including to:

Respond to inquiries and provide product information.
Prepare quotations, process orders, arrange shipping, and manage customer relationships.
Provide certificates, safety data sheets, technical documentation, and product support.
Maintain account access, authentication, website functionality, and security.
Improve our products, services, website, documentation, quality systems, and customer experience.
Manage supplier, distributor, logistics, and institutional relationships.
Comply with legal, regulatory, tax, accounting, safety, import, export, and recordkeeping obligations.
Detect fraud, misuse, unauthorized access, prohibited transactions, and security incidents.
Send service messages, order updates, product notices, and other communications relevant to your relationship with us.

Where required by law, we will ask for consent before sending marketing communications. You may opt out of marketing emails at any time.

3. Cookies and Similar Technologies

Our website may use cookies, local storage, pixels, scripts, and similar technologies to operate the site, remember preferences, improve performance, support analytics, and protect against misuse.

You can manage cookies through your browser settings or any cookie controls available on our website. Blocking some cookies may affect website functionality.

4. Legal Bases for Processing

Depending on applicable law and the context of the interaction, we may process information because:

Processing is necessary to perform a contract or take steps before entering a contract.
Processing is necessary for our legitimate business interests.
Processing is required to comply with legal obligations.
You have given consent for a specific purpose.
Processing is necessary to protect rights, safety, security, or legal claims.

We do not sell personal information. We may share information only as needed for lawful and business-related purposes, including with:

Service providers supporting hosting, IT, analytics, communications, payment processing, order management, logistics, and customer support.
Carriers, customs agents, distributors, suppliers, and fulfillment partners involved in delivering products or services.
Professional advisers, auditors, insurers, banks, and legal representatives.
Government, regulatory, customs, tax, law enforcement, or safety authorities where required or appropriate.
Successors or counterparties in connection with a merger, restructuring, acquisition, financing, or sale of business assets.

We require service providers to handle information appropriately and use it only for authorized purposes.

6. Laboratory, Technical, and Research Information

If you share laboratory protocols, product applications, technical requirements, test results, sample context, or research-related information with us, we use that information to respond to your request, provide technical support, evaluate product suitability, improve quality, or fulfill a product or service request.

You should not send confidential research information, unpublished data, proprietary methods, patient-identifiable information, or regulated clinical information unless a written agreement with 4Q Life Sciences specifically covers that exchange.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, database, or communication method is completely secure. You are responsible for keeping account credentials confidential and notifying us promptly if you suspect unauthorized access.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, support product quality and traceability, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of record, product, transaction, regulatory requirement, and relationship with you.

9. International Transfers

Your information may be processed or stored in countries other than your own. Where required, we use appropriate safeguards for international transfers, including contractual, organizational, or technical measures.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise privacy rights, contact us using the contact details published on our website or provided in official communications. We may need to verify your identity and may retain certain information where required or permitted by law.

11. Marketing Communications

If you receive marketing communications from us, you may opt out by following the unsubscribe instructions in the message or by contacting us. We may still send non-marketing communications, such as order updates, safety notices, service messages, and legal notices.